Warning Error Responses

If a non-fatal error is encountered within one of the calls you made in the request XML sent to the API you will receive a warning error in response for that call. Other calls may still succeed. The warning will be returned within the response structure for your call with the following elements:

<error> <number> {error number} </number> <description> {descriptive error text} </description> </error>

The possible values for the error number are:

SE_INVALID_FIELD_VALUE110100Invalid field value.
SE_CUSTOMER_UPDATE_NO_ID110200No id or internalid specified for the customerupdate call.
SE_CUSTOMER_NOT_FOUND110201Customer not found.
SE_CUSTOMER_ADD_ALREADY_EXISTS110202Unable to add customer. Customer already exists by id. Duplicate customer id values not allowed.
SE_CUSTOMER_ADD_NO_ID110203No id specified for the customeradd call.
SE_CUSTOMER_LOOKUP_NO_ID110204No id specified for the customer lookup.
SE_CUSTOMER_PARENT_NOT_FOUND110205Specified parent customer not found.
SE_CUSTOMER_AUTOPAY_SCHEDULE_INVALID110206The autopay schedule specified is not valid.
SE_CUSTOMER_AUTOPAY_APPROVED_MISSING110207You must pass the approved parameter with a value of 1 to set the autopay schedule or payment account.
SE_CUSTOMER_AUTOPAY_SCHEDULE_REQUIRED110208You must pass the schedule parameter when setting autopay to approved.
SE_CUSTOMER_AUTOPAY_DAYOFMONTH_REQUIRED110209You must pass the dayofmonth parameter when setting autopay to approved with the Once-Per-Month or Twice-Per-Month schedule.
SE_CUSTOMER_AUTOPAY_DAYOFMONTH2_REQUIRED110210You must pass the dayofmonth2 parameter when setting autopay to approved with the Twice-Per-Month schedule.
SE_CUSTOMER_AUTOPAY_DAYOFWEEK_REQUIRED110211You must pass the dayofweek parameter when setting autopay to approved with the Once-Per-Week schedule.
SE_PAYMENTS_NOT_ENABLED110212Unable to start payer session because the biller does not have payment processing enabled.
SE_INVOICE_UPDATE_NO_ID110300No id or internalid specified for the invoiceupdate call.
SE_INVOICE_NOT_FOUND110301Invoice not found.
SE_INVOICE_ADD_ALREADY_EXISTS110302Unable to add invoice. Invoice already exists by id. Duplicate invoice id values not allowed.
SE_INVOICE_ADD_NO_ID110303No id specified for the invoiceadd call.
SE_INVOICE_ADD_NO_CUSTOMER_ID110304No customer id or internalid specified for the invoiceadd call.
SE_INVOICE_LINEITEMS_REQUIRED110305No lineitems specified for the call.
SE_INVOICE_LINEITEM_ID_REQUIRED110306Lineitem requires the id field to be set.
SE_INVOICE_DATE_INVALID110340The specified date is not valid.
SE_INVOICE_ATTACHMENT_NOT_FOUND110350Invoice attachment not found.
SE_INVOICE_ATTACHMENT_NO_ID110351No id or internalid specified to locate the invoice attachment.
SE_INVOICE_ATTACHMENT_TOO_LARGE110352Invoice attachment is too large.
SE_INVOICE_ATTACHMENT_URL_FAIL110353Unable to download invoice attachment from specified URL.
SE_INVOICE_ATTACHMENT_NO_FILE110354No file data was supplied to store in the invoice attachment.
SE_INVOICE_ATTACHMENT_DECODE_FAIL110355Base64 encoded data for the invoice attachment fails to decode.
SE_INVOICE_SEND_NO_ID110380No id or internalid specified for the invoicesend call.
SE_INVOICE_TEMPLATE_NOT_FOUND110381The invoice template specified could not be found.
SE_INVOICE_PDF_NO_ID110390No id or internalid specified for the invoicepdf call.
SE_BILLER_NOT_FOUND110400Biller not found.
SE_BILLER_UPDATE_NO_ID110402No id or internalid specified for the billerupdate call.
SE_BILLER_ADD_NO_ID110450No id specified for the billeradd call.
SE_BILLER_ADD_ALREADY_EXISTS110451Unable to add biller. Biller already exists by id. Duplicate biller id values not allowed.
SE_BILLER_ADD_REQUIRED_FIELDS_MISSING110452Unable to add biller. Required fields are missing.
SE_ACCOUNT_UNKNOWN_ACCOUNT_TYPE110500Unknown account type.
SE_ACCOUNT_UNSUPPORTED_ACCOUNT_TYPE110501This biller account does not support this payment account type.
SE_ACCOUNT_INVALID_ACH_ROUTING_NUMBER110502Invalid routing number.
SE_ACCOUNT_INVALID_ACH_ACCOUNT_NUMBER110503Invalid ACH account number.
SE_ACCOUNT_NAME_ON_ACCOUNT_REQUIRED110504Name on account required.
SE_ACCOUNT_ACH_AUTH_METHOD_REQUIRED110505ACH authorization method required.
SE_ACCOUNT_ACH_BUSINESS_ACCOUNT_REQUIRED110506You must specify if the ACH account is a business account or not.
SE_ACCOUNT_PAST_ACCOUNT_NOT_FOUND110507Could not locate referenced past account.
SE_ACCOUNT_TYPE_MISSING110510Payment account type not specified.
SE_ACCOUNT_REQUIRED110520No payment account specified.
SE_ACCOUNT_INVALID_CC_NUMBER110530Invalid credit card number.
SE_ACCOUNT_INVALID_CC_EXPIRE_MONTH110531Invalid credit card expiration month. Possible values are 1 through 12.
SE_ACCOUNT_INVALID_CC_EXPIRE_YEAR110532Invalid credit card expiration year. Possible values are any future four digit year.
SE_ACCOUNT_INVALID_CC_EXPIRED110533Invalid credit card expiration month and year. This credit card has expired.
SE_PAYMENTPORTAL_CUSTOMERID_MISSING110600CustomerID is missing. Required to start a Payment Portal session.
SE_PAYMENTPORTAL_SUCCESSURL_MISSING110601SuccessURL is missing. Required to start a Payment Portal session.
SE_PAYMENTPORTAL_INVOICE_MISSING110602Invoice is missing. Required to start a Payment Portal session.
SE_PAYMENTPORTAL_INVOICEID_MISSING110603ID is missing for invoice. Required to start a Payment Portal session.
SE_PAYMENTPORTAL_INVOICENUMBER_MISSING110604Number is missing for invoice. Required to start a Payment Portal session.
SE_PAYMENTPORTAL_INVOICEBALANCE_MISSING110605Balance is missing for invoice. Required to start a Payment Portal session.
SE_PAYMENTPORTAL_UNAVAILABLE110606Biller account does not have Payment Portal service enabled.
SE_PAYMENTPORTAL_NOPROCESSING110607Biller account does not have payment processing enabled.
SE_DEVELOPER_APPID_MISSING110700AppID is missing.
SE_DEVELOPER_APPID_NOT_FOUND110701Could not locate the app with the specified AppID.
SE_PAYMENT_ADD_NO_ID110800No id specified for the paymentadd call.
SE_PAYMENT_ADD_NO_CUSTOMER_ID110801No customer id or internalid specified for the paymentadd call.
SE_PAYMENT_ADD_ALREADY_EXISTS110802Unable to add payment. Payment already exists by id. Duplicate payment id values not allowed.
SE_PAYMENT_UPDATE_NO_ID110803No id or internalid specified for the paymentupdate call.
SE_PAYMENT_NOT_FOUND110804Payment not found.
SE_PAYMENT_ADD_APPLIEDTO_REQUIRED110805No appliedto specified for the call.
SE_PAYMENT_APPLIEDTO_INVOICE_NOT_FOUND110806Unable to find the invoice the payment was applied to.
SE_PAYMENT_ADD_LINEITEMS_REQUIRED110807No lineitems specified for the call.
SE_PAYMENT_LINEITEM_ID_REQUIRED110808Lineitem requires the id field to be set.
SE_PAYMENT_APPLIEDTO_DUPLICATE_INVOICE110809You cannot apply a payment to the same invoice more than once.
SE_PAYMENT_APPLIEDTO_NEGATIVE_NOT_ALLOWED110810You cannot apply a negative payment amount to an invoice.
SE_BILLER_OPTIONS_INVALID_LOGO_TYPE110901Invalid or missing logotype value. Supported values: jpg, png, gif
SE_BILLER_OPTIONS_INVALID_LOGO_ENCODING110902Base64 encoded data for the logo fails to decode.
SE_BILLER_OPTIONS_LOGO_DIMENSIONS_TOO_LARGE110903The dimensions of the logo are too large for the current theme.
SE_BILLER_STATS_NO_STARTDATE111000Statistics require startdate to be specified.
SE_BILLER_STATS_INVALID_STARTDATE111001Invalid startdate for statistics.
SE_BILLER_STATS_NO_ENDDATE111002Statistics require enddate to be specified.
SE_BILLER_STATS_INVALID_ENDDATE111003Invalid enddate for statistics.
SE_BILLER_STATS_NO_UNITS111004Statistics require units to be specified.
SE_BILLER_STATS_INVALID_UNITS111005Invalid units for statistics.
SE_CONTROLPANEL_NO_ADMIN_USER111100Unable to find an admin user for the Biller Control Panel.
SE_CONTROLPANEL_INVALID_PAGE111101The page parameter contains an invalid value.
SE_CONTROLPANEL_USER_NOT_FOUND111102Unable to find the user specified in the username parameter.
SE_LINEITEM_ADD_ALREADY_EXISTS111200Unable to add line item. Line item already exists by id. Duplicate line item id values not allowed.
SE_LINEITEM_UPDATE_NO_ID111201No id or internalid specified for the lineitemupdate call.
SE_LINEITEM_NOT_FOUND111204Line item not found.
SE_BILLER_PROCESSING_APP_UNKNOWN_TYPE111300The application type field contains an unkown value.
SE_BILLER_PROCESSING_APP_INVALID_ROUTING_NUMBER111301The specified routing number is not valid.
SE_BILLER_PROCESSING_APP_UNKNOWN_BUSINESS_TYPE111302The business type field contains an unknown value.
SE_BILLER_RFSUBSCRIBERADD_INVALID_ACH_ROUTING111400The routing number is not valid.
SE_BILLER_RFSUBSCRIBERADD_RESELLER_NOT_ALLOWED111410The biller is with a reseller that does not support this method.
SE_LETTER_TEMPLATE_NAME_INVALID111500The letter template name is not valid.
SE_LETTER_TEMPLATE_EMAIL_INVALID111510The from email address is not valid.
SE_LETTER_TEMPLATE_NO_CHANGES111520You have not specified any changes to the template.
SE_PROCESSING_GATEWAY_AUTH_ERROR111600Unable to authenticate. Your credit card processing gateway credentials are not valid.
SE_PROCESSING_CC_NUMBER_INVALID111601The credit card number is not valid.
SE_PROCESSING_CVV_INVALID111602The CVV is not valid.
SE_PROCESSING_DECLINED111603The account was declined.
SE_PAYMENT_ACCOUNT_NOT_FOUND111700Payment account could not be found.
SE_PAYMENT_ACCOUNT_ID_REQUIRED111701Payment account internalid required.
SE_SUBSCRIPTION_PROFILE_NOT_FOUND111800Subscription profile could be not found.
SE_SUBSCRIPTION_AMOUNT_REQUIRED111801Amount required to add subscription.
SE_SUBSCRIPTION_FREQUENCY_REQUIRED111802Billing frequency required to add subscription.
SE_SUBSCRIPTION_FREQUENCY_INVALID111803The specified billing frequency is invalid.
SE_SUBSCRIPTION_START_DATE_REQUIRED111804Start date required to add subscription.
SE_SUBSCRIPTION_START_DATE_PAST_NOT_ALLOWED111805Start date cannot be in the past.
SE_SUBSCRIPTION_PAYMENTS_INVALID111806The number of payments is invalid.
SE_SUBSCRIPTION_PAYMENTS_REQUIRED111807Number of payments required because you have indicated that the subscription will have an end date.
SE_SUBSCRIPTION_SALES_TAX_INVALID111808The sales tax amount you have specified is not valid.
SE_SUBSCRIPTION_NOT_FOUND111810Subscription could be not found.
SE_SUBSCRIPTION_AMOUNT_INVALID111811Amount invalid for updating a subscription.
SE_SUBSCRIPTION_ADD_ALREADY_EXISTS111812Unable to add subscription. Subscription already exists by id. Duplicate subscription id values not allowed.
SE_TRANSACTION_NOT_FOUND111900Unable to find the specified transaction.
SE_TRANSACTION_VOID_GATEWAY_NOT_SUPPORTED111901Void not supported with the gateway the specified transaction was processed through.
SE_TRANSACTION_REFUND_GATEWAY_NOT_SUPPORTED111950Refund not supported with the gateway the specified transaction was processed through.
SE_RESELLER_TEST_BILLERS_NOT_AUTHORIZED112000Reseller not authorized to enable test mode for billers.
SE_RECURRING_INVOICE_UPDATE_NO_ID112100No internalid specified for the recurringinvoiceupdate call.
SE_RECURRING_INVOICE_NOT_FOUND112101Recurring invoice not found.
SE_RECURRING_INVOICE_INVALID_SCHEDULE_MODE112102Specified schedule mode is not valid.
SE_RECURRING_INVOICE_INVALID_SCHEDULE_FREQUENCY112103Specified schedule frequency is not valid.
SE_RECURRING_INVOICE_INVALID_STATUS112104Specified status is not valid.
SE_RECURRING_INVOICE_ADD_NO_CUSTOMER_ID112105No customer id or internalid specified for the recurringinvoiceadd call.
SE_RECURRING_INVOICE_INVALID_TERM_TYPE112106Specific terms type is not valid.
SE_SEND_STATEMENT_NO_CUSTOMER_ID112200You must specify the customer you want to send a statement to.
SE_SEND_STATEMENT_CUSTOMER_NOT_FOUND112201Unable to find the specified customer.
SE_NOT_ALLOWED_FOR_QUICKBOOKS120200Requested operation not allowed for QuickBooks product.
SE_TRANSACTION_ADD_APPLY_TO_ITEM_NOT_FOUND120300Item to apply transaction credit to not found.
SE_PAYER_SESSION_AUTHENTICATION_REQUIRED150000You must authenticate using a session to call this method. Use createsession method to create a session.
SE_PAYER_INVALID_ROUTING_NUMBER150100The routing number is not valid.
SE_PAYER_INVALID_ACCOUNT_NUMBER150200The account number is not valid.
SE_PAYER_ACCOUNT_NUMBER_VERIFY_FAIL150300The account number and verify account number do not match.
SE_PAYER_UNABLE_TO_AUTHENTICATE_PAYMENT_SESSION150400The payment session could not be located.
SE_PAYER_APPLYTO_INVALID150500The items the payment is applied to are not valid.
SE_PAYER_APPLYTO_REQUIRED150600You must specify what the payment will be applied to.
SE_PAYER_APPLYTO_INVALID_AMOUNT150700Amount applied to item is invalid.
SE_PAYER_APPLYTO_ITEM_REQUIRED150800An item that requires payment was not included in the items the payment is applied to.
SE_PAYER_APPLYTO_ITEM_PAYMENT_BELOW_MINIMUM150900The amount applied to the payment is below the minimum amount required for an item.
SE_PAYER_OVERPAYMENT_EXCEEDS_MAXIMUM151000The amount specified for the overpayment exceeds the maximum amount allowed.
SE_PAYER_OVERPAYMENT_NOT_ALLOWED151100Over payments are not allowed for this biller.
SE_PAYER_NEGATIVE_OVERPAYMENT_NOT_ALLOWED151200Negative amount not allowed for over payment.
SE_PAYER_APPLYTO_NEGATIVE_AMOUNT_NOT_ALLOWED151300Negative amount not allowed for the apply to amount for items.
SE_PAYER_SURCHARGE_NOT_DUE151350A surcharge amount was specified in an applyto field but no surcharge amount is due.
SE_PAYER_SURCHARGE_AMOUNT_INVALID151351The surcharge amount was either not specified in an applyto field or an incorrect amount was specified.
SE_PAYER_INVALID_ACH_ACCOUNT_TYPE151400Invalid ACH account type. Must be either checking or savings.
SE_PAYER_LAST_ACCOUNT_TYPE_INVALID151600Type specified for last payment account retrieval is invalid.
SE_PAYER_NAME_ON_ACCOUNT_REQUIRED151700You must specifiy the name on the payment account.
SE_PAYER_INVALID_ACCOUNT_TYPE151800Bank account type is not valid. Specify checking or savings.
SE_PAYER_BUSINESS_ACCOUNT_REQUIRED151900The businessaccount field is required.
SE_PAYER_LAST_ACCOUNT_REFERENCED_NOT_VALID152000The last used payment account referenced is not valid.
SE_PAYER_INVALID_CARD_TYPE152100Invalid credit card type.
SE_PAYER_INVALID_EXPIRATION_DATE152200Invalid expiration date.
SE_PAYER_INVALID_CVV152300Invalid card security number.
SE_PAYER_INVALID_BILLING_ADDRESS152400Invalid billing address.
SE_PAYER_INVALID_BILLING_ZIP152500Invalid billing zip.
SE_PAYER_CLICKPAY_BILLER_NOT_FOUND152600Missing or invalid billerid.
SE_PAYER_CLICKPAY_REFERENCE_NOT_FOUND152605Customer and invoice referenced by customerrefid and invoiceinternalid are not valid.
SE_PAYER_CLICKPAY_INVOICE_LOOKUP_NOT_FOUND152606Customer and invoice referenced by invoicenumber, invoiceduedate, and invoiceamount are not valid.
SE_PAYER_CLICKPAY_CUSTOMER_NOT_FOUND152607Customer referenced by customerrefid and customerinternalid are not valid.
SE_PAYER_CLICKPAY_UNABLE_TO_CREATE_SESSION152610Unable to create Click Pay user session.
SE_PAYER_CLICKPAY_SESSION_NOT_ALLOWED152615Action not allowed for Click Pay sessions.
SE_PAYER_INVITE_LOOKUP_NOT_FOUND152700Payer enroll invitation not found by invite code and password.
SE_PAYER_AUTOPAY_INVALID_SCHEDULE152800Auto Pay schedule missing or not a valid value.
SE_PAYER_AUTOPAY_SCHEDULE_NOT_ALLOWED152801Auto Pay schedule that is specified is not enabled for this biller.
SE_PAYER_AUTOPAY_INVALID_DAY152810Auto Pay schedule day missing or not within a valid range.
SE_PAYER_AUTOPAY_LOCKED152820Auto Pay change not allowed because it is locked.
SE_PAYER_BILLER_NOT_FOUND155000Unable to locate biller account.
SE_PAYER_FORWARDED_SESSION_NOT_FOUND155010Unable to forwarded payer session.
SE_ORDER_UPDATE_NO_ID160010No id or internalid specified for the orderupdate call.
SE_ORDER_NOT_FOUND160020Order not found.